ERP Business Processes


A business process can be thought of as an activity which happens in an organization during the functioning of the organization. A business process can be defined as an activity which occurs in an organization with an input and an output. Input and output is defined with reference to the organization.

For example, for an expense activity, the input is the service the organization avails and the output or the outgo is the cash amount which goes out from the organization.

The team involved in preparing the system study report is responsible for identifying and listing all the business processes which occur in an organization. To ensure that all the business processes which occur in an organization are listed, a comprehensive chart is prepared listing all the business processes with detailed explanation.

Each business process requires data to be recorded. The data, in a way, defines the business process and is an instance of the business process. Data entry forms are used to record this data.

Many a times a single data entry form can be used to record data pertaining to multiple business processes. This can be achieved by design optimization of the data entry forms.

Business processes that occur in a typical Finance department are:
  • Creating a Customer Account
  • Creating a Vendor Account
  • Creating a Bank Account
  • Creating a General Ledger Account
  • Enhancing Chart of Accounts
  • Receiving Check or Cash from Customers
  • Payments to Vendors by raising Checks or through Cash
  • Journal Entries

Business processes that occur in a typical in Sales and marketing department are:
  • Creating Sales Order
  • Pick and Pack Sales Orders
  • Shipping orders
  • Create Sales Invoice
  • Sales Returns

Business processes that occur in a typical in Purchase department are:
  • Purchase Order
  • Purchase Picking Orders
  • Purchase Invoice
  • Purchase Returns

Business Processes that occurs in the Inventory department are:
  • Creation of items
  • Issues of Items
  • Physical stock adjustment

Business processes that occur in a typical manufacturing department are:
  • Creating Bill of materials
  • Creating Work Orders
  • WIP receipts for recording completed work orders